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Kaptive Docs

Troubleshoot Kaptive Player Error States

Learn how to troubleshoot common error states in Kaptive Player or Kaptive Web.

The Kaptive Player does not boot

Section titled “The Kaptive Player does not boot”
  1. Check the power connection and ensure the Player is properly plugged in.
  2. Verify that the power outlet is working by testing it with another device.
  3. Try a different power cable if available.
  4. If the Player still does not boot, contact Kaptive Support for further assistance.

The Kaptive Player is not connecting to the internet

Section titled “The Kaptive Player is not connecting to the internet”
  1. Check the network connection and ensure the Player is properly connected to the internet.
  2. Verify that the Ethernet or Wi-Fi network is working by testing it with another device.
  3. Restart the Player and try connecting to the Wi-Fi network again.
  4. If the Player still cannot connect to the internet, contact Kaptive Support for further assistance.